Refund policy

Everything at 9THVERSE is made to order. Each piece is printed specifically for you after you check out, which means we can't accept returns or exchanges for sizing or change of mind. There's no pre-made stock to restock.

Before you order: check the size guide on every product page. When in doubt, size up. The fit runs oversized on purpose, and we can't undo a size mistake after production starts.

Damages and issues
Inspect your order as soon as it arrives. If something is defective, damaged in transit, misprinted, or the wrong item entirely, email hello@9thverse.com within 7 days of delivery with your order number and a photo. We'll send a reprint or a refund, no argument.

Wash and print variation is normal, not a defect
Every acid washed and sunfade piece fades differently. That's the process, not an error, and it's part of why no two are exactly alike. This isn't grounds for a refund.

Non-returnable items
Every product we sell is custom made to order, so all sales are final except in the cases described above. Gift cards are non-returnable.

Exchanges
We can't offer exchanges. Because each piece is printed for you, there's no stock to swap it with.

Order changes or cancellations
Email us within 12 hours of ordering and we'll try to catch it before production starts. Once production has started, the order can't be changed or canceled.

Refunds
When a refund is approved, it goes back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If more than 15 business days have passed since we approved your refund, email hello@9thverse.com.